This privacy policy explains how Higher Performance collects, uses and protects your personal information when you visit our website at higherperformance.co.uk, contact us, or work with us. We are committed to protecting your privacy and handling your data in an open and honest way, in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Higher Performance is the “data controller” responsible for your personal information. We are based at Eagle House, Sudbury Road, Bury St. Edmunds, IP30 0UN. If applicable, our registration number with the Information Commissioner’s Office (ICO) is [ICO registration number]. You can contact us using the details at the end of this policy.
The information we collect
We collect and process the following types of personal information:
- Information you give us. When you fill in our contact form, subscribe to our newsletter, or email or call us, we collect details such as your name, email address, phone number, company name and the content of your message.
- Information we collect automatically. When you visit our site we may collect technical information such as your IP address, browser type, device information and pages viewed. This is collected through cookies and similar technologies. See our Cookie Policy for details.
- Information from working with us. If you become a client, we collect the information we need to deliver and administer our services, such as billing and project details.
How we use your information
We use your personal information for the following purposes, and rely on the following lawful bases:
- to respond to your enquiries and provide the information or services you request (lawful basis: to take steps at your request before entering into a contract, or our legitimate interests in responding to you);
- to provide, manage and improve our services to clients (lawful basis: performance of a contract);
- to send you our newsletter and marketing, where you have asked us to (lawful basis: consent);
- to operate, secure and improve our website (lawful basis: our legitimate interests in running our business);
- to comply with our legal and regulatory obligations (lawful basis: legal obligation).
Marketing and our newsletter
If you sign up to our newsletter, we will use your email address to send you updates, insights and offers. We send these using an email marketing platform that processes the data on our behalf. You can unsubscribe at any time using the link in any email, or by contacting us. We will never sell your details to third parties for their own marketing.
Cookies and analytics
Our site uses cookies and similar technologies to function and to help us understand how visitors use it. You are in control of non-essential cookies. Full details, including how to manage your preferences, are in our Cookie Policy.
Who we share your information with
We do not sell your personal information. We share it only where necessary, with:
- trusted service providers who help us run our business, such as our website host, email and marketing platforms, and analytics providers, all of whom are required to protect your data and use it only as instructed;
- professional advisers such as accountants and lawyers, where needed;
- authorities or regulators where we are required to do so by law.
International transfers
Some of our service providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent, so that your information receives an adequate level of protection.
How long we keep your information
We keep your personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Enquiry data is generally kept for up to two years after our last contact, unless you become a client, in which case client and financial records are kept for the periods required by law, typically at least six years.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information in certain circumstances;
- object to, or ask us to restrict, our processing of your information;
- ask us to transfer your information to another provider (data portability);
- withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, please contact us using the details below. We will respond within one month.
How we protect your information
We take appropriate technical and organisational measures to keep your personal information secure, and to protect it against unauthorised access, loss or misuse. We limit access to those who need it to do their jobs.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page, and the date it was last updated is shown at the top.
How to contact us or complain
If you have any questions about this policy, or wish to exercise your rights, please contact us by email at info@higherperformance.co.uk, by phone on 01284 655 556, or by post at Higher Performance, Eagle House, Sudbury Road, Bury St. Edmunds, IP30 0UN.
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, or by calling 0303 123 1113. We would, however, appreciate the chance to put things right first, so please do contact us.